Keep this list of important emergency and service phone numbers in Sydney for quick access when you need police, ambulance, fire services, hospitals, health advice, transport, utilities or government assistance.
Updated October 2026
These are the numbers to remember for urgent situations in Sydney and throughout New South Wales.
Australia's primary emergency number for life-threatening or time-critical emergencies.
Secondary international emergency number available from digital mobile phones in Australia.
Emergency assistance during floods, storms and tsunamis when the situation is not life-threatening.
24-hour advice about suspected poisoning or exposure to poisonous substances.
Use Triple Zero for police emergencies. For non-emergency police assistance in NSW, use the Police Assistance Line.
For non-life-threatening police assistance and reporting matters that do not require immediate police attendance.
For a medical emergency, call 000 and request an ambulance. For non-emergency health advice, Healthdirect provides a 24-hour telephone health advice service.
Call Triple Zero and ask for an ambulance for life-threatening or time-critical medical emergencies.
24-hour advice about poisoning and suspected exposure to poisonous substances.
These are contact numbers for several major hospitals and health facilities in the Sydney metropolitan area. For an immediate medical emergency, call 000 rather than calling a hospital switchboard.
If there is immediate danger or someone is at immediate risk of serious harm, call 000. For mental health support and referrals, NSW has a 24-hour Mental Health Line.
24/7 NSW service connecting people with mental health advice, assessment and appropriate services.
Telephone counselling support for people at risk of suicide, concerned about someone, or affected by suicide.
These services can help with public transport, travel information and Sydney Airport enquiries.
Public transport information, trip planning, timetable and route assistance.
Sydney Airport contact number for callers outside Australia.
Utility emergencies should generally be reported to the relevant network or service provider. If there is immediate danger to life, call 000 first.
24/7 number for electrical faults, hazards, power outages and electrical emergencies in the Ausgrid network.
General Ausgrid customer enquiries during published business hours.
These contacts are useful for residents, visitors and people dealing with NSW Government services.
Visitors to Sydney can use Australia's emergency services in the same way as residents. In an emergency, call 000 and tell the operator whether you need police, fire or ambulance.
If you are using a digital mobile phone, 112 is also recognised in Australia as a secondary international emergency number. Australia's official emergency service guidance states that 112 connects to the same Triple Zero service and does not receive priority over 000.
For non-emergency matters, use the relevant service number instead of calling 000.
The main emergency number in Sydney and throughout Australia is 000 (Triple Zero). Call 000 for police, fire or ambulance when there is a life-threatening or time-critical emergency.
Call 000 for a police emergency. For non-life-threatening police assistance in NSW, call 131 444, the NSW Police Assistance Line.
Call 000 and ask for an ambulance when someone is seriously injured, seriously ill or there is another life-threatening or time-critical medical emergency.
Call 000 and ask for Fire and Rescue NSW or the appropriate fire service when there is a fire or another life-threatening emergency.
For emergency assistance during floods, storms or tsunamis in NSW, call 132 500. If the situation is life-threatening, call 000.
Call 13 11 26 for advice about suspected poisoning or exposure to a poisonous substance. If someone has collapsed, stopped breathing or is in immediate danger, call 000.
Healthdirect can be contacted on 1800 022 222 for health advice. For a life-threatening emergency, call 000.
Sydney Water's emergency and fault number is 13 20 90. The service is available 24 hours a day for issues such as leaks, breaks and wastewater problems.
Service NSW can be contacted on 13 77 88 within Australia during its published business hours.
Yes. Visitors can call 000 in a life-threatening or time-critical emergency. Digital mobile phones can also use 112 as a secondary international emergency number.